Delivery & RETURNS
We take all reasonable steps to ensure that your artwork arrives to you in a safe and timely fashion. Set out below is a summary of our delivery conditions.
HOW IT WORKS
Once you have completed your purchase of an artwork through the website, we contact the artist and they will ship out the item within 3-5 working days (depending on the location of the artist). You will receive an e-mail notification with the tracking number of your parcel once the order has been shipped. Your artwork should arrive approximately 5-7 working days after your purchase, depending on where you live in Australia. Not all artists offer their artworks framed, please check in the item description or options.
UNFRAMED ART WORKS
Please note that unframed artworks will be delivered to you rolled up in a cardboard tube, ready for framing, unless otherwise specified.
CAN I COLLECT AN ARTWORK IN PERSON?
This depends on where you live. Our artists live in various places around Australia. In certain cases a collection service can be arranged with the artist, subject to payment having been made in advance. However, items must generally be delivered by courier or mailed through Australia Post.
In the case of a pop up exhibition we do ask that anything purchased during the exhibition be collected at the end of the exhibition.
Yes we do! Please email us if you want to buy an artwork and have it delivered outside of Australia. We will endeavour to get the best shipping price.
CAN MY ORDER BE DELIVERED TO A P.O. BOX?
We are unable to deliver to a P.O. Box. Please ensure that you specify a valid residential or business address during check out.
DOES SOMEONE NEED TO BE HOME FOR DELIVERY?
Yes, all deliveries take place between Monday and Friday during normal business hours. It is necessary for someone to be available to accept the delivery as we use a secure courier who requires a signature as proof of receipt. For your convenience, we recommend having your order sent to your work address if being at home during business hours is not an option. Furthermore, our carriers provide a door-to-door service, which does not include carrying the items inside, placement, or removal of packaging. If your order includes larger items, we suggest having an additional person at the delivery address to assist with the placement of your items inside. We are unable to redirect orders once items have been dispatched.
DOES YOUR POSTAGE FEE INCLUDE INSURANCE?
Yes, freight costs include full insurance.
WHEN SHOULD I EXPECT DELIVERY?
Typical delivery times are as follows:
2 – 5 business days (VIC & NSW)
3 – 5 business days (SA, ACT, QLD)
5 – 7 business days (WA, NT & TAS)
Please allow for an extra day or two for all rural deliveries.
Please note that these time frames are estimates only.
WHAT IF DAMAGE OCCURS DURING SHIPPING?
Our artists will pack the artwork using as much padding and protection as is reasonable in order to ensure that it arrives safely. If any damage does occur to your artwork during delivery, get in touch with us via the Contact page. If the work is returned to the artist within 7 days we can arrange a refund or, if it is one of a series, replace it.
We want you to be completely happy with your purchase. If you don't like your artwork we have a 7 day cooling off period. Within this period you can return the artwork to us for an exchange or full refund. You must email us within 7 days of receiving your artwork stating that you wish you return the artwork. Shipping and insurance of the artwork back to us is at your own expense. We must receive the artwork back in the same condition you received it in order to receive a refund or exchange.