Delivery & RETURNS

Delivery FAQs - Art Pharmacy.001.png

We take all reasonable steps to ensure that your artwork arrives to you in a safe and timely fashion. Set out below is a summary of our delivery conditions.

HOW IT WORKS
Once you have completed your purchase of an artwork through the website, we contact the artist and they will ship out the item within 2-4 working days. Whilst our artists endeavour to meet these timelines, many of our artists have other jobs and travel commitments and so some artworks may not be shipped out until after that time frame. If you have purchased works by different artists, please note that delivery times will vary for each as the works are being sent by each different artist from different locations.
You will receive an e-mail notification with the tracking number of your parcel once the order has been shipped. Your artwork should arrive approximately 2-3 working days after it has been shipped, depending on where you live in Australia, and the shipping carrier.

CAN I COLLECT AN ARTWORK IN PERSON?
This depends on where you live, and where the artist is based. Our artists live in various places around Australia. In certain cases a collection service can be arranged with the artist, subject to payment having been made in advance. However, items must generally be delivered by courier or mailed through Australia Post.
In the case of a pop up exhibition we do ask that anything purchased during the exhibition be collected at the end of the exhibition.

INTERNATIONAL DELIVERIES?
Yes we do! Please contact us if you want to buy an artwork and have it delivered outside of Australia. We will endeavour to get the best shipping price.

CAN MY ORDER BE DELIVERED TO A P.O. BOX?
Yes, as long as your PO Box can accept parcels. If delivery to the PO Box is not accepted and returned to the artist, you, the buyer, is responsible for paying for re-shipping to a valid address.

INCORRECT ADDRESS
If you supply us with an incorrect address (i.e. the unit number is missing), and the item is returned to the artist, then you, the buyer, will be responsible for paying for re-delivery of the item. Please check the order confirmation email when you receive it that the shipping address is correct.

DOES SOMEONE NEED TO BE HOME FOR DELIVERY?
Yes, all deliveries take place between Monday and Friday during normal business hours. It is necessary for someone to be available to accept the delivery as we use a secure courier who requires a signature as proof of receipt. For your convenience, we recommend having your order sent to your work address if being at home during business hours is not an option. Furthermore, our carriers provide a door-to-door service, which does not include carrying the items inside, placement, or removal of packaging. If your order includes larger items, we suggest having an additional person at the delivery address to assist with the placement of your items inside. We are unable to redirect orders once items have been dispatched.

DOES YOUR POSTAGE FEE INCLUDE INSURANCE?
Yes, freight costs include insurance.

WHEN SHOULD I EXPECT DELIVERY?
Typical delivery times are as follows:
2 – 5 business days (VIC & NSW)
3 – 5 business days (SA, ACT, QLD)
5 – 7 business days (WA, NT & TAS)
Please allow for an extra day or two for all rural deliveries.
Please note that these time frames are estimates only and we can not be responsible for shipping times after the item has been sent by the artist.

WHAT IF DAMAGE OCCURS DURING SHIPPING?
Our artists will pack the artwork using as much padding and protection as is reasonable in order to ensure that it arrives safely. If any damage does occur to your artwork during delivery, email us immediately.

RETURNS
We want you to be completely happy with your purchase. If you don't like your artwork we have a 7 day cooling off period. Within this period you can return the artwork to us for an exchange or full refund. You must email us within 7 days of receiving your artwork stating that you wish you return it. Shipping and insurance of the artwork back to us is at your own expense. We must receive the artwork back in the same condition you received it in order to receive a refund or exchange.